Contact Us
Let’s start the conversation
Whether you’re planning an event, looking for ongoing coverage, or have questions about our services, we’re here to help.
All commercial inquiries are reviewed directly by company leadership within 2–4 business hours.
Get In Touch
Tell us about your needs
Frequently Asked Questions
Whether you’re planning an event, looking for ongoing coverage, or have questions about our services, we’re here to help.
What geographic areas and markets does VSM serve?
Valet Security Management proudly serves commercial properties, venues, residential communities, and corporate clients throughout Minnesota, North Dakota, and the broader Upper Midwest. For specialized event management or multi-state operational consulting, our leadership team deploys regionally based on client requirements.
How quickly can VSM deploy security personnel or begin an assessment?
For routine commercial coverage or scheduled events, we typically complete on-site onboarding and deployment within 5 to 7 business days following our initial consultation. For urgent site vulnerability audits or time-sensitive event needs, our rapid-response team can mobilize expedited operational plans within 24 to 48 hours.
What happens immediately after I submit this contact form?
Your inquiry goes directly to agency leadership and co-founders Charles Riley and Chad Moser. Within one business day, a member of our operational leadership team will reach out to schedule an introductory discovery conversation, understand your property’s specific friction points, and outline initial next steps.
Are your contracts locked into long-term retainers, or do you support short-term needs?
We offer scalable engagement models tailored to your operational realities. We provide dedicated long-term retainers for 24/7 commercial patrols and facility management, as well as flexible, short-term agreements for seasonal events, single-day conferences, executive transit, and standalone Risk & Vulnerability Assessments.
Are all VSM security personnel fully licensed, insured, and background-checked?
Yes. Every VSM professional undergoes extensive background vetting, state licensing, and continuous operational training in active hospitality, emergency response protocols, and de-escalation techniques. VSM carries comprehensive general liability and commercial insurance policies that meet or exceed tier-one enterprise standards.
Professional Security starts with a conversation
Let’s discuss your goals and build a solution that makes sense for your situation